A fair response process
Satisfaction response policy
If something within the agreed scope was missed, contact us within 24 hours so we can review it promptly.
Report a concern
- Email details and photos where practical within 24 hours of service.
- We compare the concern with the accepted scope, checklist, and available service records.
- When appropriate, we will propose a reasonable correction or other response.
Policy limits
- The policy applies to the documented service concern and accepted scope.
- It does not cover pre-existing damage, excluded work, inaccessible areas, or conditions that changed after service.
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