Customer information
Privacy policy
Last updated July 24, 2026. This policy explains the information used to prepare estimates, coordinate services, work with vendors, communicate, and operate the website.
Information we collect and use
- Estimate and service requests may include contact, property, service, access, pet, communication-preference, and optional photo information.
- Vendor workflows may include business identity, service capability, insurance, tax-document status, work-order, and payout information. Full tax identifiers should be provided only through an approved secure document process, never through a website notes field.
- We use information to verify eligibility, prepare estimates, schedule and perform work, administer vendor work orders, communicate, prevent abuse, maintain records, and meet accounting or legal obligations.
Service providers and payments
- We use service providers for hosting, communications, scheduling, document storage, accounting, and payments. They receive only the information reasonably needed to perform those functions.
- Card details are collected by the designated payment processor and are not stored in this marketing website.
- We do not sell personal information. We may disclose information when required by law, to protect safety or rights, or as part of a business transaction subject to appropriate safeguards.
Cookies, analytics, and text messages
- Private session cookies keep tokenized customer and vendor workspaces signed in; they are secure, limited to the relevant workflow, and not advertising cookies.
- Analytics are enabled only when configured and are used to understand website and form performance.
- Transactional text messages are sent only after an affirmative opt-in is recorded. Message frequency varies; message and data rates may apply. Reply STOP to opt out or HELP for help. Text consent is not a condition of purchase.
Retention, security, and requests
- Records are retained only as reasonably needed for operations, accounting, dispute resolution, security, insurance, and legal obligations, then deleted or de-identified under the applicable retention process.
- We use access controls, limited-purpose tokens, provider-hosted payment collection, and audit records, but no online system can guarantee absolute security.
- Email [email protected] to request access, correction, or deletion of information associated with your request. Some records may be retained when legally required or needed for a transaction, safety, fraud prevention, or dispute.
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